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  Removal staff: Not appropriately dressed, unfamiliar with how to use a gurney (wth?), and put Papa on it backwards. Maybe they need to have a local nurse come in and teach them how a gurney works and why you don’t put a person’s head on the foot rest?
  
  The Meeting at the Funeral Home: Kevin Martinetti, the director who met with us to do the arrangements was OK, professional, but did not follow up with our family regarding problems after the funeral.
  
  The Cemetery: The director, Mr. Donald Wenzel, was atrociously unprofessional. Church and Chapel really dropped the ball. Grandma’s headstone was covered up by astroturf, so we had to roll that off of her. The hearse got there fifteen minutes before the burial was about to begin. (We have been there an hour). Mr. Wenzel had forgotten the pallbearer gloves. He had the audacity to go back to the hearse as soon as the casket was on the grave, to sit in the warm heat (it was winter, but not single digits), while the military honors did their thing. He did not say anything to our family, just ignored us. He just asked the cemetery guy “What are we doing here?” I could have asked Mr. Wenzel the same thing. We paid for a full service funeral.
  
  VA Honors Tea: Great job.
  
  Burial Ceremony: “cringe-worthy.” We had to go find a gravedigger, since Don Wenzel was busy with the heat on in his hearse. When we did, they came over with a friggin’ sump pump, because apparently Papa’s grave was filled with FEET OF WATER. Since there was no communication with the funeral director and our family, the cemetery guy started pumping away, dumping the excess water… on the graves of the other members of our family. Fantastic.
  
  This is when Mr. Wenzel decided to get out of his warm hearse. To watch the gravedigger use a broom to try and position the vault down in the grave “because his shovel was too short.” Mr. Wenzel decided to stand on Grandma’s headstone to do so. Good thing I had cleared her headstone off from the astroturf carpeting and dirt so he’d have something nice and clean to stand on, hey?
  
  Overall: 0/5 stars, would not recommend to my worst enemy. (Except for the honor guard, they were great. But the cemetery coordinated that, not the funeral home for some reason.)

  Added August 24, 2016 by Heather Braatz